New Arrivals

FAQ

How do I order?

The best way to order is via our online store. This way you immediately get your order number that must be used as your reference for all communication. Please use this number for ALL payments, queries and collections. Your order number will be a ‘#’ sign with 4 numbers, i.e. ‘#1234’.

How do I order?

The best way to order is via our online store. This way you immediately get your order number that must be used as your reference for all communication. Please use this number for ALL payments, queries and collections. Your order number will be a ‘#’ sign with 4 numbers, i.e. ‘#1234’.

Which payment method is better?

Online payments via payfast or ozow (previously i-pay) ensures that your order is automatically marked as paid, even before your order is emailed to us from our store. This is the best way to ensure that as little as possible hiccups occur.

If you need to pay via EFT, please use your order number as reference (always a ‘#’ sign with 4 numbers, i.e. #1234). Some banks give random reference numbers to payments, which is REALLY hard to allocate. If you see that this is the case on your proof of payment, please forward it to studio@afgdesigns.co.za with your order number in the subject line to ensure your payment can be easily traced and allocated. This will avoid unnecessary delays.

Can you send me a price list?

The short answer is “no”. The full answer is that due to the sheer amount of possibilities and options available on products, branding, colours and sizes, etc., it is impossible for us to provide a price list that can comprehensively cover all options.

When can I expect my order?

Our lead time differs from item to item and also depends on the demand at any given moment.

For instance, if you’re going to order clothing stamps and/or school stickers between August and February when the demand is at its highest, lead time will be approx. 15-20 working days.

If you order it during our “quiet” season, the lead time can be as little as 5-7 working days.

*Please note that due to the whole Covid-19 situation, every aspect of business has been affected. Due to all the preparations and precautions that are necessary, everything is taking longer than we are used to. However, we really are doing our best to get your orders to you as soon as possible*

Why is my order taking so long?

This one is an extension of the previous question, so if I don’t answer your question here, please read that one too.

As AFG Designs largely deals in personalised items, every order is processed as it is received. Your order, as well as every other order, is custom designed. No part of our design or print process is automised. Every item is professionally designed and then printed. Every item is personally handled by at least one, if not both of us working in the studio.

It is packaged by hand and then either loaded on our courier system by hand, or you are personally notified by one of us once your parcel is ready for collection. Each step in every process takes time – either design time, print time, dry time, etc. Please be understanding and have a bit of grace with us. If you can be anything, please be kind.

How long does the courier take?

Anything from overnight to 5 working days, depending on where in SA you are based.

Please take note: AFG Designs cannot take responsibility for third party service deliveries. All couriers are independently owned third party companies.